When you buy a Roofnest roof top tent we want you to have an excellent experience purchasing, installing, and using your roof top tent. We provide a two year limited warranty to the original purchaser against manufacturer defects covering workmanship, parts, and materials which fail under normal use.
During this initial period Roofnest, at our discretion, will correct the issue through repair materials or replacement at no cost. After the two-year warranty, we will replace parts, materials, etc on a case-by-case basis for failures due to normal use. Roofnest does not cover problems due to user error, neglect, or acts of God. The limited warranty does not cover cosmetic changes, such as discoloration or changes in the shell or tent material. We will, however, work with you to get replacement parts and help with repair wherever possible.
It is the responsibility of the customer/owner to practice regular maintenance and care to ensure that their Roofnest lasts the intended life term. If an item is considered “not properly maintained”, it may be subject to a warranty declination. Learn how to properly maintain your Roofnest here: Maintenance and care guide.
If you ever encounter an issue with your Roofnest after the warranty period is over you can count on excellent customer support. We can get spare parts (struts, awning poles, zippers, etc), help suggest fixes, and generally work with you to keep your Roofnest in top shape for years to come!
If you made your Roofnest purchase through an authorized dealer, please submit proof of purchase with your warranty claim.
For part requests or assistance outside of your warranty, please complete the below form for assistance.
To initiate a warranty claim, please submit the form through the link below. Please make sure to have your original order number for the item. We ask that you fill out each question and include as many detailed photos and videos as possible, so that we can fully understand the issue.
Once you have submitted the form, you can expect our team to contact you within 2-3 business days to further assist you after reviewing your warranty claim. The warranty process may take 3-5 weeks to complete.